NF Additives POPIA Act

Last Updated: 9 October 2026

1. Introduction

At NF Additives, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We collect personal information to provide our services and operate effectively. This may include:

  • Contact Details: Name, email address, telephone number, and physical address.
  • Identification Data: Identity number, passport number, or business registration number.
  • Financial Information: Bank details or billing information for invoicing and transactions.
  • Digital Data: IP addresses, cookies, and website usage tracking data.

3. How We Use Your Personal Information

We only process your information for lawful and specified purposes, including:

  • Fulfilling contracts and delivering our products or services to you.
  • Processing payments, invoicing, and managing customer accounts.
  • Responding to customer support requests, inquiries, or feedback.
  • Sending required administrative and marketing communications (where permitted by law).
  • Complying with applicable South African statutory or regulatory obligations.

4. Sharing of Personal Information

We do not sell your personal data. We only share your information with trusted third parties (Operators) under strict confidentiality agreements, such as:

  • IT, courier, and cloud hosting providers.
  • Payment gateways and financial institutions.
  • Regulatory bodies or law enforcement, if legally required to do so.

5. Security Safeguards

We implement appropriate technical and organizational measures to secure your personal information against accidental loss, unauthorized access, destruction, or disclosure. This includes secure servers, firewalls, data encryption, and restricted staff access.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or contractual obligations.

7. Your Data Rights

Under POPIA, you have the right to:

  • Request Access: Find out what personal data we hold about you.
  • Request Correction: Update or correct inaccurate or incomplete data.
  • Request Deletion: Ask us to destroy or delete your data (subject to legal retention requirements).
  • Object to Processing: Object to your data being used for direct marketing.

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